We accept returns made within one week of receipt. Please call (410-867-0790) for a RMS number, (Return Merchandise Serial Number). An RMS number is a necessary requirement for a return. Be sure to ship your return to: Beaux-Arts Classic Products Returns, 806 Albert Street, Salisbury, MD 21804. There will be a twenty five percent (25%) restocking/handling charge on returns, based upon the list price of the item online. Please insure all returns for the full list amount. If any of the returned items are damaged in shipping, you will have to collect insurance from the shipper. Refunds will not include shipping charges.
Return Policy for Damaged Items
If you received damaged items from Beaux-Arts, we will send replacements. If the damage was due to improper handling by the shipper, or poor packaging, we require that you hold onto the damaged items and the packaging, as the shipper may want to inspect them before issuing Beaux-Arts an insurance check.
Return Policy for Incorrectly Measured Items
Items returned because they were improperly measured or ordered improperly without reading or understanding how items are sized will be subject to a 25% restocking charge, and given a store credit. This credit can be used to re-order the correct size.
Return Policy for Custom Items
Orders that involve custom work, custom painting (not one of our finishes), custom cutting, or custom additions cannot be cancelled, changed or returned. Filter Grilles cut to size, Speaker Grilles with surrounds added, or any Grille painted in finishes other than Beaux-Arts standard finishes, are considered custom items. ALL Recessed Chandeliers are considered custom items.
Making Changes to Orders
Orders can be cancelled or changed within 24 hours of entry, after that it is too late.
Shipping and Handling
All of our products are shipped by FedEx Ground and international by FedEx International. Some of our larger grilles are considered over-sized and, therefore, assessed additional charges for crating.
Receiving and Unpacking Merchandise
Immediately upon receipt, the boxes containing merchandise shipped should be opened and all items inspected. Once inspected all items should be stored flat. Use the packing cardboard between items to protect the finish.
Any dispute that may arise from purchasing goods from Beaux-Arts, should be referred to the credit card company used to pay for the purchase. American Express, Discover, Master Card and Visa are all set up to hear and arbitrate disputes in a timely manner. If for any reason a dispute goes to court, the agreed upon jurisdiction is Anne Arundel County, Maryland.