Order by Phone: 410-867-0790 Monday – Friday 9 a.m. to 7 p.m. ET
Order on Our Website: Purchase any of our products in our estore except for Design Services and Custom Work.
Order by Email: Send us an email to [email protected] with the items you wish to order. We will send you a Product Proposal for your approval.
Method of Payment: We accept Visa, Mastercard, Discover, American Express, PayPal, Personal Check or Money Order
Merchandise Availability: Please allow 1-2 weeks for all of our products except our Recessed Chandeliers, which take 2-3 weeks. Our products are made to order and finished exclusively for you in the finishes you select. Custom products such as hand painted canvas panels take 3-4 weeks depending on the project.
Return Policy: We accept returns made within one week of receipt. Please call for a RMS number (Return Merchandise Serial Number). An RMS number is a necessary requirement for a return. There will be a twenty five percent (25%) restocking/handling charge on returns, based upon the list price of the item online. Please insure all returns for the full list amount. If any of the returned items are damaged in shipping, you will have to collect insurance from the shipper. Refunds will not include shipping charges.
Return Policy, Damaged Items: If you received damaged items from Beaux-Arts, we will send replacements. If the damage was due to improper handling by the shipper, or poor packaging, we require that you hold onto the damaged items and the packaging, as the shipper may want to inspect them before issuing Beaux-Arts an insurance check.
Return Policy, Incorrectly Measured: Items returned because they were improperly measured or ordered improperly without reading or understanding how items are sized will be subject to a 25% restocking charge, and given a store credit. The store credit can be used to re-order the correct size.
Return Policy, Custom Items: Orders that involve custom work, custom painting (not one of our finishes), custom cutting, or custom additions cannot be cancelled, changed or returned. Recessed chandeliers are custom. Filter grilles, cut to size, speaker grilles with surrounds added, or any grille painted in finishes other than Beaux-Arts standard finishes, are considered custom items.
Making Changes to Orders: Orders can be cancelled or changed within 24 hours of entry, after that it is too late.
Shipping and Handling: Our shipping is sent via FedEx Ground and international orders via FedEx International. Some of our larger grilles are considered oversized and, therefore, assessed additional crating charges.
Order Confirmation: Orders are generally confirmed by e-mail at the time the order is processed and paid for. A target ship date is usually included with this confirmation.
Receiving and Unpacking Merchandise: Immediately upon receipt, the boxes containing merchandise shipped should be opened and all items inspected. Once inspected all items should be stored flat. Use the packing cardboard if you stack grilles to protect the finish.
Resolutions: Any dispute that may arise from purchasing goods from Beaux-Arts Classic Products should be referred to the credit card company used to pay for the purchase. American Express, Discover, Master Card and Visa are all set up to hear and arbitrate disputes in a timely manner. If for any reason a dispute goes to court, the agreed upon jurisdiction is Anne Arundel County, Maryland